SHIPPING, DELIVERY & CONDITIONS
Processing times
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Each piece of wire art is handmade by myself. Due to the nature of the product and everything being completely handmade from start to finish processing times can vary greatly. Processing times can be defined as the time it takes for the art to be designed, handmade and packaged to be ready to ship to you.
Most of the time, orders are sent out faster than the processing times stated on each product, however I allow for unforeseen circumstances within those processing times to avoid disappointment. Unforeseen circumstances include (but not limited to): myself or someone in my family becoming ill; no childcare due to my children being off of school due to illness, or injury to my hands.
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All of these circumstances result in a restriction of hours I am able to cut your piece of art, so orders can take longer to process.
If you require a piece of art before the processing time stated in the product description please contact me directly via email babeesboutiquepapercutting.com before ordering and I will be able to tell you if I feel I can complete your order for you in time.
My working days are Monday to Friday, 10am till 4.30pm but I am out of the office during the school runs.
The maximum processing times for each type of product are:
• Commissioned Designs (complete cuts); approximately 2-3 weeks (this is estimated on an individual basis and subject to change depending on the complexity of the design; some designs may take longer than 3 weeks)
• Commissioned Designs (templates); approximately 2 weeks
• Made to order; approximately 2 to 4 weeks
• Ready to ship; approximately 3 to 5 working days.
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If the worst case scenario happens and I am still going to be late in making your order, I will contact you using the information you provided when you placed your order and offer you a full refund if you wish to cancel your order before I have made it.
I am proud to say that I, personally, handmake EVERYTHING that leaves Babees Boutique HQ but that does mean that I cannot compete with large companies who may have some of their art mass produced or made in a factory, which means that sometimes things are going to get to you slower than if you ordered from a larger company. But by purchasing a piece of my art, you are buying a piece of joy; it truly does make me do a happy dance when I make every single piece.
If at any time, you have any questions regarding processing time, please get in touch babeesboutiquepapercutting@gmail.com
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Shipping
Shipping time is to be considered on top of processing times. Babees Boutique supports local business and in doing so, we support our local post office. Therefore, we choose to send all our orders using Royal Mail. whilst Royal Mail post is often much slower as they combat staffing shortages and an increased volume of post we find them to still be the most gentle when handling artwork and we strive for everything to reach you in the perfect condition in which it left us. In the event that your parcel is delayed please wait ten working days before making contact with me in regards to your order not being received. Get in touch via email babeesboutiquepapercutting@gmail.com with your order number.
Where applicable, tracking information will be given to you at the bottom of your dispatch email, which is sent to you when your order is dispatched so that you can track delivery.
Shipping costs
1. Shipping for orders £12 and under is £1.95 for standard 2nd Class, £3.95 for 2nd Class ‘signed for’ and £3.50 for 1st Class ‘signed for’.
2. Shipping for orders over £12 is £3.95 for standard 2nd Class, £4.95 for 2nd Class ‘signed for’ and £7.45 for 1st Class ‘signed for’.
3. All orders over £60 are eligible for free shipping.
As a precaution, if your order value is over £20 it is always advised to purchase delivery with tracking included.
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Returns
Returns are not accepted on any digital products.
Every single piece of papercut art is handmade by me, which means that no two pieces are exactly the same. I am human and can sometimes make very minor mistakes, which are usually only noticeable by me. I quality check every piece of art I make several times, to ensure that it is made to the highest possible quality that I can deliver to my customers. When purchasing a piece of art from Babees Boutique, you are investing in a small business.
Over time, we have developed the most sustainable, environmentally friendly and safest way to package each piece of art, so it arrives safely to your door. If in the unlikely event that your art arrives not almost perfect, please get in touch via email ASAP babeesboutiquepapercutting@gmail.com. But please be aware that we do strive to reuse packaging where possible to try and reduce the environmental impact. It is really useful to send as many photos of the packaging and damage to the art as possible, so that lessons can be learnt to reduce the risk of it ever happening again.
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Customer service is a huge priority to me and I always want to give the best experience to my customers as I possibly can. That starts from the moment you make contact or purchase your order, to when it arrives and is safely installed in your home.
Refunds cannot be given on any personalised pieces. If you buy a ready to post item and receive it and change your mind, please get in touch to arrange for a return in the original packaging. Refunds can only be processed when the order is received back in saleable condition
Returns are accepted within 14 days for any undamaged product. Please note that the cost for returning an item is at the customers expense and is non-refundable, unless the product is faulty. If you are shipping an item over £20, you should consider using a trackable shipping service as without this I cannot guarantee that I will receive your returned item. Once the item has been sent back, received and inspected, a full refund will be issued or an alternative piece sent out to you.
In addition, please note the following products are not eligible for return due to the personalisation of such items:
i) Custom orders
ii) Bespoke order
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If the item becomes declared lost in the post, we will issue a refund or send another piece 42 days after dispatch, which allows for the recovery of lost post and the ability to claim for the items lost. Once 42 days have past, you can choose to have the same item as a replacement.
Please take great care when handling your art. I cannot be held responsible for any damage to papercut if it has not been handled with great care whilst being unpacked.